1. Introduction
These Terms and Conditions (“T&Cs”) govern the use of Mind Hack Mentor’s online mentoring services. By booking a session or using my website, you agree to these T&Cs. Please read them carefully. If you do not agree with any part of these T&Cs, you must refrain from using my services.
2. Services Provided
Mind Hack Mentor offers online mentoring sessions aimed at helping clients set and achieve personal goals, improve self-confidence, develop positive habits, and more. Each session lasts 60 minutes unless otherwise specified, with the exception of the free consultation, which lasts 30 minutes.
Each customer is entitled to only one free consultation. Subsequent bookings will be charged at the standard session rate.
3. Appointments and Booking
All mentoring sessions are strictly individual and non-transferable. Appointments must be booked and paid in full at the time of booking via my payment platform, Stripe. A successful booking is confirmed once payment is processed.
4. Payments
- All payments are processed securely through Stripe.
- Payment is required in full at the time of booking.
- Prices are listed in Australian dollars (AUD) and include any applicable taxes or fees.
5. Cancellations, Rescheduling, and Missed Appointments
5.1 Cancellations
Once an appointment has been successfully booked, cancellations are not accepted, and no refunds will be issued. This applies to both paid sessions and free consultations.
5.2 Rescheduling
You may reschedule your appointment up to 1 day before the scheduled session. To reschedule, please use the link provided in your booking confirmation email. Rescheduling is not allowed within 24 hours of the appointment.
5.3 Missed Appointments (No-Shows)
No refunds or rescheduling will be provided for missed appointments or no-shows. If you fail to attend your scheduled session, it will be considered used, and no refund will be issued.
6. Consumer Guarantees and Refund Policy
My services comply with Australian Consumer Law (ACL). I ensure that services provided are of an acceptable standard and match the description provided at the time of booking. However, as my mentoring services are intangible, I do not offer refunds for change of mind once a booking has been made, except where consumer guarantees under ACL apply (such as in cases of service failure).
7. User Conduct and Obligations
By using my services, you agree to:
- Provide accurate and complete information during the booking process.
- Attend your scheduled appointments on time. Sessions will not be extended if you arrive late.
- Conduct yourself in a respectful and constructive manner during mentoring sessions. Abusive, offensive, or disruptive behavior will not be tolerated, and I reserve the right to terminate the session without refund in such cases.
- Use the services for personal development purposes only. Mentoring sessions are designed to be strictly individual and must not be shared or transferred to another person.
8. Website Accessibility and Interruptions
I strive to ensure that my website is accessible at all times. However, I do not guarantee uninterrupted access and may occasionally experience downtime due to technical issues, maintenance, or factors beyond my control. Mind Hack Mentor will not be liable for any loss or inconvenience arising from website unavailability or interruptions.
9. Modification of Services
I reserve the right to modify or discontinue any aspect of my services at my sole discretion and without prior notice. This includes changes to session availability, pricing, and content. I will endeavor to notify users of significant changes, but this is not guaranteed.
10. Intellectual Property
All content, materials, and resources provided by Mind Hack Mentor, including any guidance given during mentoring sessions, are the intellectual property of Mind Hack Mentor. You are not permitted to copy, distribute, or reproduce any materials without prior written permission.
11. Privacy
I respect your privacy and am committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Any personal information provided during the booking process or in sessions will be handled according to my Privacy Policy.
12. Limitation of Liability
To the fullest extent permitted by law, Mind Hack Mentor will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of my services. While I strive to deliver high-quality mentoring services, outcomes may vary depending on individual client circumstances, and I make no guarantees regarding specific results.
13. Governing Law and Dispute Resolution
These T&Cs are governed by the laws of Australia. Any disputes will be addressed through mediation or alternative dispute resolution under Australian law.
14. Amendments to Terms and Conditions
I reserve the right to amend these T&Cs at any time. Any changes will be effective immediately upon posting on my website. It is your responsibility to review the T&Cs regularly. Continued use of my services after any changes have been made constitutes acceptance of the revised T&Cs.
Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact me at [email protected].